Privacy Policy

1. Introduction

Welcome to the got24 Privacy Policy. got24 operates an online betting and gaming platform serving Indonesian users aged 21 and above. We understand that you are entrusting us with sensitive personal and financial information, and we take that responsibility seriously.

This Privacy Policy applies to all information collected through the got24 website at https://got24.cam, mobile applications, and any related services (collectively, the "Platform"). It describes our practices regarding the collection, use, storage, and disclosure of your personal data in accordance with international data protection standards.

We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns about how we handle your personal information.

2. Data Controller

For the purposes of data protection law, the data controller responsible for your personal information is got24, operating under international gaming licenses. While we are not based in Indonesia, we process data belonging to Indonesian residents and are committed to respecting your privacy rights.

If you have questions about how we process your data, you can contact our Data Protection Officer using the contact details provided at the end of this policy.

3. Information We Collect

got24 collects several types of information to provide, maintain, and improve our services:

3.1 Information You Provide Directly

When you register for a got24 account, we collect:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian National ID / KTP number)
• Contact Information: Email address, phone number, residential address, and postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information, payment card details (when applicable), and transaction history
• Verification Documents: Copies of identity documents (KTP), proof of address documents, and selfie photographs for identity verification
• Account Credentials: Username, password (stored in encrypted form), and security questions

3.2 Information Collected Automatically

When you use the got24 Platform, we automatically collect:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers (e.g., IMEI, Android ID)
• Usage Data: Pages visited, features used, games played, bets placed, time spent on platform, click patterns, and navigation paths
• Location Data: Approximate geographic location based on IP address to verify Indonesian residency and comply with regional restrictions
• Technical Data: Browser settings, time zone, language preferences, screen resolution

3.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction status, payment confirmation, and fraud prevention data from BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay
• Identity Verification Services: Age verification, identity authentication, and fraud detection data from third-party KYC providers
• Game Providers: Game results, RTP statistics, and gameplay data from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other partners
• Marketing Partners: Referral sources, campaign performance data, and aggregated demographic information (never personally identifiable)

3.4 Sensitive Personal Data

In certain circumstances, we may process sensitive personal data including biometric data (facial recognition from selfie verification) and information about gambling behavior patterns (for responsible gaming monitoring). We only process this data when legally permitted and with your explicit consent.

4. How We Use Your Information

got24 uses the collected information for the following purposes:

4.1 Providing and Maintaining Services

• Creating and managing your account
• Processing deposits, withdrawals, and bets
• Delivering game content from our providers
• Calculating odds and settling bets
• Managing bonuses and promotions
• Providing customer support

4.2 Security and Fraud Prevention

• Verifying your identity and age (21+ requirement)
• Detecting and preventing fraudulent activity
• Monitoring for suspicious account behavior
• Preventing money laundering and terrorist financing
• Enforcing our Terms & Conditions
• Protecting against cybersecurity threats

4.3 Legal and Regulatory Compliance

• Complying with international gaming regulations
• Responding to legal requests and court orders
• Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Maintaining records for audit and regulatory reporting

4.4 Responsible Gaming

• Monitoring gaming patterns for signs of problem gambling
• Enforcing deposit limits and self-exclusion requests
• Providing reality checks and session timers
• Identifying users who may need responsible gaming support

4.5 Improving Services

• Analyzing usage patterns to improve platform performance
• Conducting internal research and development
• Testing new features and games
• Optimizing user experience and interface design

4.6 Marketing and Communications

• Sending promotional offers and bonus notifications (with consent)
• Providing updates about new games and features
• Conducting customer satisfaction surveys
• Delivering personalized content based on preferences

You can opt out of marketing communications at any time by adjusting your account settings or contacting customer support.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing gaming services, processing transactions, managing your account)
• Legal Obligation: Processing is required to comply with legal requirements (KYC verification, AML compliance, age verification)
• Legitimate Interests: Processing serves our legitimate business interests (fraud prevention, platform security, service improvement) without overriding your privacy rights
• Consent: You have given explicit consent for specific processing activities (marketing communications, biometric verification, optional data collection)

6. Data Sharing and Third Parties

got24 does not sell your personal information to third parties. However, we do share data with trusted partners in the following circumstances:

6.1 Service Providers

We share data with third-party service providers who help us operate the Platform:

• Payment Processors: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay for deposit and withdrawal processing
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others for game delivery
• KYC Verification Services: Identity verification and age verification providers
• Cloud Hosting Providers: For secure data storage and platform infrastructure
• Customer Support Tools: Live chat platforms and support ticket systems
• Analytics Providers: For usage analysis and performance monitoring

All service providers are contractually obligated to protect your data and use it only for specified purposes.

6.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal processes or regulatory investigations
• Enforce our Terms & Conditions
• Protect the rights, property, or safety of got24, our users, or the public
• Prevent fraud or criminal activity

6.3 Business Transfers

If got24 is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties when you have given explicit consent for specific purposes not covered above.

7. Data Security

got24 implements industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

7.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols (bank-level encryption)
• Secure Storage: Personal data is stored on encrypted servers with restricted access controls
• Firewall Protection: Multi-layer firewalls protect our infrastructure from external threats
• Intrusion Detection: Real-time monitoring systems detect and respond to security threats
• Regular Security Audits: Independent third-party audits verify our security practices

7.2 Organizational Safeguards

• Access Controls: Only authorized personnel with legitimate business needs can access personal data
• Employee Training: Staff receive regular data protection and security training
• Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements
• Incident Response: Procedures are in place to respond quickly to any data breach

7.3 Account Security

Users can enhance their account security by:

• Using strong, unique passwords
• Enabling two-factor authentication (2FA)
• Never sharing login credentials
• Logging out after each session on shared devices
• Reporting suspicious activity immediately

While we implement robust security measures, no system is 100% secure. Users are responsible for maintaining the confidentiality of their account credentials.

8. Data Retention

got24 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

• Active Accounts: Data is retained for the duration of your account activity plus 7 years after account closure (required for legal and regulatory compliance)
• Transaction Records: Financial transaction data is retained for a minimum of 7 years to comply with anti-money laundering regulations
• Identity Documents: KYC documents are retained for 7 years after account closure
• Marketing Data: Marketing preferences and communication history are deleted within 2 years of last interaction if you opt out
• Technical Logs: Server logs and IP addresses are retained for 12 months for security and troubleshooting purposes

8.2 Deletion

After retention periods expire, personal data is securely deleted or anonymized so it can no longer identify you. You can request early deletion of certain data types by contacting customer support, subject to legal and regulatory requirements.

9. Your Privacy Rights

Under international data protection standards, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request copies of the personal data we hold about you. You can access most information directly through your account dashboard or by contacting customer support.

9.2 Right to Rectification

You can update or correct inaccurate personal information through your account settings. For changes to verified identity information, please contact customer support with appropriate documentation.

9.3 Right to Erasure

You may request deletion of your personal data in certain circumstances. However, we may be required to retain some information for legal, regulatory, or security reasons (e.g., transaction records for 7 years under AML laws).

9.4 Right to Restrict Processing

You can request that we temporarily restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive personal data you provided to us in a structured, commonly used format, and to transmit that data to another service provider where technically feasible.

9.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing conducted before withdrawal.

9.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer using the contact details in Section 14. We will respond to requests within 30 days. Identity verification may be required to protect your data from unauthorized access.

10. Cookies and Tracking Technologies

got24 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They help us recognize your device and remember your preferences.

10.2 Types of Cookies We Use

10.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect platform functionality and prevent you from using certain features.

11. International Data Transfers

got24 operates internationally and may transfer your personal data to servers and partners located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Data processing agreements with third-party providers requiring equivalent data protection standards
• Encryption of data in transit and at rest
• Compliance with international data protection frameworks
• Regular audits of partner security practices

By using got24 services, you consent to the transfer of your data to international locations for processing as described in this Privacy Policy.

12. Children's Privacy

got24 services are strictly for users aged 21 years and above. We do not knowingly collect personal information from individuals under 21 years of age. Our age verification processes include:

• Date of birth verification during registration
• Government-issued ID verification (KTP) requiring proof of age 21+
• Selfie verification matching ID documents
• Ongoing monitoring for suspicious underage activity

If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that data and permanently close the account. If you believe a minor has accessed our Platform, please contact us immediately at the email address provided in Section 14.

13. Changes to This Policy

got24 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you through:

• Email notification to your registered address
• Prominent notice on the Platform homepage
• In-app notification upon next login

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically. Continued use of got24 services after changes constitutes acceptance of the updated policy.

For material changes that significantly affect your rights, we may require you to actively consent before continuing to use the Platform.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: