Responsible Gaming

Our Commitment to Player Protection

got24 is committed to promoting responsible gaming and protecting our players from the potential harms of excessive gambling. We recognize that while the vast majority of our users gamble safely and responsibly, some individuals may develop unhealthy gambling behaviors that negatively impact their lives.

We have implemented a comprehensive responsible gaming program designed to prevent problem gambling, identify at-risk players, and provide effective intervention and support. This program includes player education, self-limit tools, monitoring systems, and partnerships with professional gambling addiction organizations.

Our responsible gaming philosophy is built on three pillars: prevention through education and awareness, intervention through early detection and support, and treatment through professional referrals and self-exclusion options.

Age Restriction: 21+ Only

got24 services are strictly for adults aged 21 years and above. Underage gambling is illegal, harmful, and strictly prohibited on our platform. We employ multiple age verification measures to prevent minors from accessing our services:

• Registration Verification: All users must provide date of birth during registration and confirm they are 21 or older
• Identity Document Verification: Indonesian National ID (KTP) verification confirms legal age before account activation
• Selfie Verification: Photo ID matching prevents use of borrowed or fake documents
• Ongoing Monitoring: Our systems flag suspicious activity patterns consistent with underage use

If we discover an account belongs to someone under 21, we immediately close the account, void all bets, and forfeit all balances. We encourage parents and guardians to use parental control software and monitor children's internet usage to prevent underage gambling.

Understanding Problem Gambling

Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder characterized by an inability to control gambling despite negative consequences. It affects approximately 1-3% of the adult population and can have devastating impacts on finances, relationships, mental health, and overall quality of life.

Warning Signs of Problem Gambling

Recognizing the warning signs early is crucial. If you or someone you know exhibits several of these behaviors, professional help may be needed:

• Spending more money and time gambling than you can afford or intended
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Feeling restless, irritable, or anxious when trying to cut down or stop gambling
• Gambling to escape problems, relieve stress, or cope with negative emotions
• Chasing losses—continuing to gamble after losing to try to win back the money
• Lying to family, friends, or therapists about the extent of gambling
• Jeopardizing or losing important relationships, jobs, or opportunities due to gambling
• Borrowing money or selling possessions to finance gambling
• Unsuccessful attempts to control, cut back, or stop gambling
• Feeling guilty, ashamed, or depressed after gambling sessions

Self-Assessment: Do You Have a Gambling Problem?

Responsible Gaming Tools

got24 provides a comprehensive suite of tools to help you maintain control over your gambling. These tools are available 24/7 through your account settings and can be adjusted at any time.

Support and Professional Resources

If you are struggling with problem gambling, please know that you are not alone and help is available. got24 partners with professional gambling addiction organizations and mental health services to provide support to our players.

Tips for Gambling Responsibly

Follow these guidelines to keep gambling fun and under control:

Before You Start

• Set a Budget: Decide how much money you can afford to lose before you start playing. Never gamble with money needed for rent, bills, food, or other essentials.
• Set Time Limits: Decide in advance how long you will play. Use our session limit tools to enforce this.
• Understand the Games: Know the rules, odds, and house edge of the games you play. All games favor the house in the long run.
• Never Chase Losses: Accept that losses are part of gambling. Trying to win back lost money usually leads to bigger losses.

While You Play

• Take Regular Breaks: Step away from the screen every 30-60 minutes to maintain perspective.
• Don't Gamble When Emotional: Avoid gambling when angry, depressed, stressed, or under the influence of alcohol or drugs.
• Keep Track of Time and Money: Enable reality checks to monitor your session duration and spending.
• Don't Borrow to Gamble: Never use credit cards, loans, or borrowed money to fund gambling.

After You Play

• Stick to Your Limits: If you've reached your budget or time limit, stop playing—no exceptions.
• Withdraw Winnings: If you win, consider withdrawing some or all of your winnings rather than immediately gambling them away.
• Reflect on Your Experience: Ask yourself: "Did I enjoy that? Did I stay within my limits? How do I feel now?"
• Balance Your Life: Gambling should be just one of many recreational activities. Maintain hobbies, social connections, and work/family responsibilities.

For Friends and Family

If you are concerned about a friend or family member's gambling behavior:

• Approach with Care: Express concern without judgment. Use "I" statements: "I'm worried about you" rather than "You have a problem."
• Offer Support: Let them know you're there to help, not criticize. Offer to accompany them to counseling or support group meetings.
• Set Boundaries: Don't enable gambling behavior by lending money or covering debts. This can prolong the problem.
• Seek Help for Yourself: Supporting someone with a gambling problem can be stressful. Consider joining a support group for affected family members (Gam-Anon).